frustrations

A day full off frustrations today.

My mum bless her who is 92 as you know, wanted to check whether a cheque she had sent off had been cashed. So as normal I rang the bank and after waiting in a queue for I don't know how long, I was put through to an overseas call centre. I explained that I was ringing up on behalf of my mother who was quite deaf, but was sitting here next to me ready to tell them they had her permission to talk business with me as we usually do on the phone to them.

Mum gave them her card number with me calling it out as she can't make out the silver numbers very clearly. After quite a few 'excuse me I don't understand you dear, can you speak up and clearly' , she told them her date of birth, her maiden name and then they asked her what her mother's maiden name was. Once again she told them, but they reckoned it was wrong. Then when she said that she couldn't understand what the young lady was saying, the young girl said that I would have to get power of attorney!

Why? Because my mother couldn't understand what the young lady was saying, because she was calling from an overseas call centre with a very strong accent that even I had trouble understanding, the young lady thought she wasn't able to take care of her business! All mother is... is old and partially deaf not frigging stupid!
Now I have to have time off work to see someone at the bank, talk to my family to see who is going to be power of attorney and scare my poor mum to death. I am Furious with a captipal F!

Any advice anyone please????

Lots of love Debbie x